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FAQ

For your convenience, our most common customer questions are answered right here.

Not finding what you want? Reach out directly through our Contact Us page.

 

Q: What is the unlimited print feature?

A: Everyone in the picture gets a printed copy! It is not limited to 2 prints per session. Whether you’re a group of 4 or as big as 10, we give copies to everyone in each person in the photo.

 

Q: What is considered “idle time”?

A: Idle time is the time where the booth is not in operation in the middle of the photo booth service

 

Q: What are the different modes of payment?

A: We accept credit/debit card, Paypal, money order, or cash.

 

Q: What is the reservation procedure?

A: Once you’re decided on the photo booth package and all other details that you want for your event, I will send a contract for your review. A signed contract and paid security deposit of $250 can fully confirm your reservation.

 

Q: Is the security deposit non-refundable? 

A: The security deposit is non-refundable, but we will allow client to reschedule the event within 6 months (subject to availability and execution of a new signed agreement).

 

Q: If we choose the basic package initially, can we always upgrade to a higher package later on?

A: Yes. If you decide to make an upgrade later on, you may do so. Just inform us at least a month before so we can amend the contract and arrange our schedules.

 

Q: Would we meet before the event?

A: We do understand the busy schedule of our clients that’s why almost all of them communicate by email or by phone. But if you prefer signing the contract personally, we can setup an appointment and meet you up.

 

Q: How long does it take for the set up and tear down? Is there any additional fee?

A: Set up takes about 20-30 minutes, while tear down takes about 20 minutes. Our team normally arrives at the venue 1 hour before the commencement time.  The time allotted for this is not included in the contracted time of the actual photo booth service. There is also no additional cost for these since these are included in all our photo booth packages.

 

Q: What is the “Custom Graphic Design Template”?

A: Customization of the template is included in all our photo booth packages. Our graphic designer will make a customized design depending on the theme of your event. Once you provide the details that we asked in designing the template, our designer can start working on it and we will send it to you for review and approval. There is also unlimited revision until you are satisfied with the template.

 

Q: Are the prints in color or black and white?

A: You and your guests have an option on-site between color or B&W. Our easy-to-use touch-screen monitor gives you an option to do this before every start of a photo booth session.

 

Q: Do we get a digital copy of the photos taken? 

A: After the event, we will provide you with a link to download all the pictures taken.

 

Q: Do we need to decide in advance which size we want the photos to be? 

A: You will have to decide in advance the size of the photo prints and the number of photos that you want in it as the custom graphic design will depend on that. This could be 2×6 photo strips or 4×6 postcard size.

 

Q: Do we get to meet the person staffing our event before the event? 

A: We cannot identify in advance who will be the available attendant on your event. We’ll make sure that the attendant is professionally trained and dressed appropriately.

 

Q: Do you give the name and cell phone of the attendant you are sending?

A: Yes. We can give the details a week before the event.

 

Q: How far in advance to we have to book? 

A: We recommend booking it as soon as possible to ensure you reserve your date because our schedule fills up quickly.  However, we never like saying no, so if we can make it happen for you we will.

 

Q: We already have a photographer, why do we need a photo booth?

A: We get this question a lot! You absolutely need a photographer to take pictures of the event itself (mostly weddings), however the Photo Booth provides an unprecedented amount of entertainment for your guests. The Photo Booth allows your guests to let loose, be silly, and just have fun! The photos you keep from it are an incredible reminder of your fun event.

 

Q: How much room do you need for the photo booth?

A: Our setup takes about 6ft x 6ft of space. For scrapbook events we will generally use a table from the event placed next to the booth for the activities.